The communications hub that drives operational efficiency
Vendorflow unifies the channels you use for driver communications every day: SMS, WhatsApp, ELD Messages, voice, and more. All organized and integrated with your ELD & TMS.
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Finally, a communications solution built for trucking.
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Vendorflow enables trucking teams to communicate with drivers across the messaging & voice channels drivers prefer.
The Shared Inbox Model
Teams work better when they are on the same page about who said what and when. Bring your driver conversations from multiple channels like SMS, WhatsApp, and ELD messaging, into one auditable collaborative hub.
Built for Integration
Communications and automation really sing when connected to critical systems.
• ELD so you can boost safety, compliance, & productivity (see below section)
• TMS so you can tie conversations to shipments, and automate comms workflows triggered from the TMS.
• VOIP to unify call and messaging records into one auditable conversation history.
• Microsoft Teams so driver messages into dispatch can be forwarded to where other team members collaborate.
We Know Telephony
Telephony is not a one-size-fits-all, especially not in Trucking. We work with customers to identify the best solution. We can port your existing phone line for seamless transition. Choose Vendorflow Voice or keep your existing VOIP provider and we can integrate.
For most phone systems, you can even keep your voice provider with an existing phone line, and we can enable our messaging under the same line.
Broadcasts
Language Translation
Internal Comments & Mentions
No App Install
E-signature
Conversation Templates
Location Capture
Business Hours
Driver Info, At Your Fingertips
Does dispatch find itself constantly switching between systems to get a clear picture? Dispatchers who use Vendorflow to communicate with drivers can tap into our ELD integrations to understand driver location, duty status, and Hours of Service.
As one fleet customer said:
“Vendorflow's integration with Samsara has helped streamline of our dispatch operations by answering questions before they are even asked, saving our team valuable time."
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At-a-glance Driver Status View
A Safety-First Approach to Driver Messaging
ELD integration presents an opportunity to mitigate risk associated with distracted driving. Set rules like "do not deliver message to driver while truck is moving."
Reduce unnecessary communications to drivers that may disturb their rest breaks by giving dispatch a way to schedule messages for delivery when the driver is back on duty.
These are just two examples of several we are developing with our customers to make roads safer.
Finally, a Communications Solution Drivers Love
The original inspiration for Vendorflow was observing how most truck drivers prefer communicating over familiar channels as opposed to cumbersome bespoke TMS or Trucker Apps.
Vendorflow enables you to reach drivers where they are by the channels & language they prefer. ELD Integration can help ensure driver's preferences are being respected without any burdensome app installs or driver training needed.
Make Everyday Compliance a Breeze
Fleet managers may experience labor compliance challenges such as ensuring drivers are taking proper rest breaks and adhering to Hours of Service (HOS) rules.
Managers can set rules such as:
• For drivers who have a history of lunch violations, send reminder X minutes before break to remind them to take break.
• For drivers who are running low on hours, alert dispatch and auto-communicate with driver to advise on a plan to take break.
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